21bets' Privacy Policy –
Your Data Is Fully Secure

Welcome to 21bets. We believe that transparency and an unwavering commitment to data protection are the foundation of a trusted gaming platform. This privacy policy explains what personal information 21bets collects, why it is collected, and how it is kept secure.

By using any 21bets service, you agree to this privacy policy. We encourage you to read it carefully before using our services.

21bets collects certain necessary information to deliver its services and protect your account. This data comes from two sources — what you provide directly and what is collected automatically while you use the platform.

Information you provide directly:

• Full name & date of birth
• Email Address & Mobile Number
• Address & country
• National ID or passport details for identity verification
• Payment method details (mobile banking number or bank account number)

Automatically Collected Information:

• IP Address & Device Information
• Browser type & operating system
• Site access timestamps and activity logs
• Usage patterns via cookies and tracking technologies
• Transaction history & gaming activity

21bets uses your information for the following purposes. Each use is backed by a clear and legitimate reason:

If you no longer wish to receive promotional emails, you can opt out at any time by contacting our support team.

21bets employs industry-leading technology to keep your data secure. Our servers are fully encrypted and undergo regular security audits.

• SSL/TLS Encryption: Every data exchange on the site is secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional security layer can be enabled when logging into your account.
• Data Masking: Payment details are stored in masked form; no staff member can view the full number.
• Access Controls: Only authorized personnel may access specific information.
• Regular Backups: Regular encrypted backups are taken to keep your data safe.

Data is retained for as long as your account remains active and, following account closure, for up to 5 years as required by law.

21bets never sells your data. However, in certain circumstances, limited information may be shared with trusted third parties:

• Payment Processor: Relevant information is shared with mobile banking or payment gateway providers to process transactions.
• Identity Verification Service: Information may be shared with approved verification providers as part of the KYC process.
• Legal Authorities: Information is disclosed in response to a court order or a valid request from a regulatory authority.
• Anti-Fraud Services: Limited data is shared with specialized service providers to detect and prevent fraud.

Every third party is contractually bound to uphold 21bets' privacy standards and may not use your data for any other purpose.

21bets uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

Types of cookies we use:

• Essential Cookies: These cookies are essential for the site to function properly. They are used to manage login sessions and maintain security.
• Functional Cookies: Used to remember your preferred language and settings.
• Analytics Cookies: Anonymous data is collected to understand which parts of the site are used most.
• Marketing Cookies: Used to show you relevant offers based on your preferences.

You can disable cookies through your browser settings at any time, though doing so may limit certain features on the site.

As a 21bets member, you have several important rights over your own data. We respect these rights and make them straightforward to exercise.

• Right to Know: You can submit a request to find out what information we hold about you and how it is used.
• Right to Rectification: You may request a correction if any of your information is inaccurate.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that we stop processing your data for specific purposes.
• Right to Data Portability: You may request a copy of your data in a portable format.
• Right to Object: You may opt out of marketing communications or profiling.

To exercise any of these rights, please contact our support team. We will process your request within 30 business days.

21bets strictly prohibits the use of its platform by anyone under the age of 18. We never intentionally collect personal information from minors.

If a minor has registered by mistake and this comes to our attention or is reported to us, that account and all associated data will be deleted immediately.

21bets is an international platform. In some cases, your data may be processed on servers located in different countries. Regardless of where processing takes place, the same standard of protection described in this privacy policy is maintained.

For international data transfers, 21bets takes the following measures:

• Data transfer agreements under the Data Privacy Framework
• Assurance of adequate data protection laws in the destination country
• Enforcement of standard contractual clauses with third parties

21bets may update this privacy policy from time to time. For any significant changes, we will notify you at your registered email address and display the update date on the site.

Continued use of 21bets after a policy change constitutes acceptance of the updated terms. We recommend reviewing this page regularly.

For any questions or concerns about the Privacy Policy, please contact our dedicated Privacy Team:

• Email: [email protected]
• Live Chat: 24/7 via the Live Chat section on the site
• Response Time: Within 72 hours at most

We take your concerns seriously and are always ready to ensure a resolution as quickly as possible.